Car rental questions, answered.

Booking a rental car is quick and easy. You can make a reservation through our website, by filling out the Rent a Car Request Form. Simply choose your preferred pickup and return dates, location, and vehicle category. Once your booking is confirmed, you will receive all the necessary rental details.

Yes. Our online reservation system is available 24 hours a day, allowing you to book your preferred vehicle anytime. Once your reservation is submitted, our team will review the details and send you a confirmation by email or your preferred contact method.

We recommend booking your vehicle as early as possible, especially during busy travel seasons such as Golden Week, summer holidays, New Year, and the cherry blossom season. Early reservations provide a wider selection of vehicles and help ensure availability.

Depending on the rental plan and booking period, advance payment or a deposit may be required to secure your reservation. Some bookings may be confirmed without immediate payment, while others may require full or partial payment before the rental date.

Please check the booking conditions when making your reservation.

Yes. After your reservation has been confirmed, you will receive a confirmation email containing your booking reference number, rental dates, pickup location, vehicle category, payment details (if applicable), and important instructions for collecting your vehicle.

Yes. If your travel plans change, you may request changes to your reservation, including pickup or return dates, rental duration, pickup location, or vehicle category. All modifications are subject to vehicle availability and may result in additional charges if the rental conditions change.

If you need to cancel your reservation, please contact us as soon as possible by email, telephone, WhatsApp, or through our website. Providing advance notice allows us to process your request quickly and may help reduce or avoid cancellation charges.

Cancellation fees may apply depending on when the reservation is cancelled. Reservations cancelled well in advance 24 hrs before qualify for a full refund, while cancellations made shortly before the scheduled pickup time or no-shows may incur cancellation charges.

Please refer to our Cancellation Policy for complete details.

Anyone who meets Japan's legal driving requirements and complies with our rental conditions may rent a vehicle. Renters must present a valid driver's license that is legally recognized in Japan, along with any additional identification or documents required at the time of vehicle collection.

Drivers must generally be at least 18 years of age and hold a valid driver's license accepted for use in Japan. Certain vehicle categories, luxury vehicles, or commercial vehicles may have additional age or driving experience requirements.

There is generally no maximum age limit for renting a vehicle. However, all drivers must be physically capable of operating a motor vehicle safely and possess a valid driver's license recognized in Japan. Additional conditions may apply for certain vehicle categories.

Yes. Drivers who have recently obtained their license may rent a vehicle provided they meet our eligibility requirements and hold a valid driver's license accepted in Japan. Certain vehicle categories may require additional driving experience, depending on insurance or company policy.

Most standard passenger vehicles can be rented by anyone holding a valid driver's license accepted in Japan. However, some premium, commercial, or specialty vehicles may require drivers to have held their license for a minimum period.

Please contact us if you have any questions about specific vehicle requirements.

Yes. Additional drivers are welcome, provided they meet all eligibility requirements and are registered on the rental agreement before the vehicle is collected. Every driver must present the necessary driving documents and identification at the time of pickup.

No. Only drivers who are officially registered on the rental agreement are permitted to operate the vehicle. Allowing an unregistered driver to use the vehicle may violate the rental agreement and could affect insurance coverage in the event of an accident or damage.

Yes. International visitors can rent a vehicle in Japan provided they hold a valid driver's license that is legally recognized for driving in Japan. Depending on your country of issuance, you may need an International Driving Permit (IDP) or an official Japanese translation of your driver's license.

Please ensure you bring all required original documents when collecting your vehicle.

Japan accepts International Driving Permits (IDPs) issued under the 1949 Geneva Convention on Road Traffic. Your permit must be valid throughout the rental period and must be presented together with your original passport and home country's driver's license, where applicable.

International Driving Permits issued under other conventions may not be accepted for driving in Japan.

Yes. International visitors are required to present their original passport at the time of vehicle collection. Your passport is used to verify your identity and eligibility to drive in Japan. Photocopies or digital images of your passport are generally not accepted.

This depends on the country that issued your driver's license. Drivers from many countries must carry a valid International Driving Permit together with their original driver's license.

Drivers from certain designated countries may instead use their original license accompanied by an official Japanese translation. Please confirm your eligibility before travelling to Japan.

Drivers holding licenses issued in Switzerland, Germany, France, Belgium, Monaco, and Taiwan may drive in Japan by carrying their original driver's license together with an officially approved Japanese translation.

Drivers from other countries generally require a valid International Driving Permit issued under the 1949 Geneva Convention.

Official Japanese translations are available through authorized organizations in Japan. Depending on your country, translations may be issued by the Japan Automobile Federation (JAF) or another approved authority. We recommend arranging the translation before your rental date to avoid delays.

No. Drivers must present their original physical driver's license and any additional legally required documents when collecting the vehicle. Digital licenses, photographs, scanned copies, or mobile applications cannot be accepted unless specifically recognized under Japanese law.

No. Your International Driving Permit and all required driving documents must be valid on the day your rental begins and remain valid throughout the rental period. Unfortunately, we cannot release a vehicle if your permit has expired.

Individuals who reside in Japan must comply with Japanese driving regulations. In most cases, long-term residents are required to hold a valid Japanese driver's license or another license legally recognized for residents under Japanese law.

If you are unsure about your eligibility, please contact us before making a reservation.

Unfortunately, we cannot release the vehicle without seeing your original valid driver's license and any additional documents required to drive legally in Japan. Please double-check that you have all necessary documents before arriving for vehicle collection to avoid inconvenience.

When collecting your vehicle, please bring your original valid driver's license, passport (if applicable), International Driving Permit or official Japanese translation when required, your reservation confirmation, and the payment method used for the booking if requested.

Additional identification may be required in certain situations.

The pickup process usually takes between 10 and 20 minutes, depending on the completion of the rental agreement and vehicle inspection. Please allow extra time during busy travel periods or if additional drivers need to be registered.

Before driving away, we recommend checking the exterior and interior of the vehicle for any existing scratches, dents, or damage. Please confirm that all documented damage matches the inspection record and report any concerns immediately.

You should also familiarize yourself with the vehicle's controls, fuel type, and safety equipment before departure.

If you expect to arrive later than your scheduled pickup time, please contact us as soon as possible. We will make every reasonable effort to hold your reservation; however, availability cannot be guaranteed if we do not receive advance notice.

Significant delays may result in changes to your reservation or additional charges.

No. The person named on the rental agreement must be present at pickup to verify their identity, driving documents, and complete the rental contract. All additional drivers must also be registered before the vehicle is released.

After-hours returns may be available at selected locations. If this service is offered, we will provide instructions before your rental begins. Vehicles returned outside business hours remain the renter's responsibility until they are inspected by our staff during normal operating hours.

Yes, one-way rentals may be available between selected branches. Additional fees or conditions may apply depending on the pickup and return locations. Please request this service when making your reservation so we can confirm availability.

Please notify us immediately if you expect to return the vehicle later than agreed. Late returns may result in additional rental charges and could affect other customer reservations. Unauthorized extensions may also impact your insurance coverage.

Before returning the vehicle, please remove all personal belongings, refill the fuel tank if required under your rental agreement, and ensure the vehicle is returned in reasonably clean condition.

Our staff will inspect the vehicle, confirm the fuel level, record the mileage, and complete the return process with you.

If you believe you have left personal items in the vehicle, please contact us as soon as possible. We will check the vehicle and securely store any recovered belongings for a limited period.

While we will make every effort to assist you, we cannot guarantee the recovery of lost items or accept responsibility for valuables left inside the vehicle.

We offer a wide range of vehicles to suit different travel needs, including compact cars, economy cars, sedans, SUVs, luxury vehicles, minivans, passenger vans, commercial vans, trucks, and specialty vehicles.

Whether you are travelling alone, with family, or for business, we have a vehicle category designed to provide comfort and convenience.

Reservations are generally made by vehicle category rather than by a specific make, model, or colour. If you have a preferred vehicle, please let us know when making your reservation. We will do our best to accommodate your request, subject to availability on the day of pickup.

Most passenger vehicles in our fleet are equipped with automatic transmissions for ease of driving, especially for international visitors who may be unfamiliar with driving in Japan. Automatic vehicles are the most commonly available option.

Manual transmission vehicles may be available in selected categories or by special request. If you specifically require a manual vehicle, please contact us before booking so we can confirm availability.

Yes. To provide a clean and comfortable environment for all customers, most of our rental vehicles are designated as non-smoking. Smoking, including electronic cigarettes where prohibited, is not permitted inside these vehicles. Cleaning fees may apply if the no-smoking policy is not observed.

Many of our vehicles are equipped with GPS navigation systems to help you travel confidently throughout Japan. Depending on the vehicle model, navigation may support multiple languages. If GPS is important for your trip, please let us know when making your reservation.

Many of our newer vehicles include Bluetooth connectivity for hands-free calling and audio streaming, along with USB charging ports for mobile devices. Features may vary depending on the vehicle category and model. Please contact us if you require specific equipment.

Yes. Snow tires are available during the winter season or upon request for travel to areas where snow or icy road conditions are expected. Availability may vary by location and season, so we recommend requesting winter equipment when making your reservation.

Yes. Every rental includes the basic insurance coverage required under Japanese regulations. The coverage provides protection within the limits specified in the rental agreement.

We recommend reviewing the insurance details before starting your journey to understand what is covered and any responsibilities you may have.

Basic insurance generally provides coverage for third-party bodily injury, third-party property damage, and damage to the rental vehicle, subject to policy limits, exclusions, and the terms of the rental agreement.

Certain situations, such as negligent driving or violations of the rental conditions, may not be covered.

Collision Damage Waiver (CDW) is an optional protection plan that can reduce or eliminate your financial responsibility for damage to the rental vehicle following an accident, depending on the terms of the agreement.

CDW does not replace the need to drive responsibly and may not cover all types of damage or misuse.

A Non-Operation Charge (NOC) is a fee that may be charged if the rental vehicle becomes unavailable for future rentals due to damage, excessive contamination, or other conditions requiring repairs or cleaning after your rental. This charge helps compensate for the vehicle's temporary loss of business use.

Yes. Roadside assistance is available to help with eligible situations such as mechanical breakdowns that occur during your rental period. Depending on the circumstances, assistance may also be available for other roadside emergencies.

Additional charges may apply if the issue results from driver error or negligence.

If the rental vehicle is damaged during your rental period, please stop driving if it is unsafe to continue and contact the police if required by law. Notify our customer support team as soon as possible so we can guide you through the reporting process.

Charges may apply depending on the cause of the damage and your selected insurance or protection plan.

Your safety should always come first. If anyone is injured, contact emergency services immediately. Report the accident to the police, then contact our emergency support team as soon as possible. Please do not admit liability or arrange private settlements without our approval.

We will provide guidance on the next steps and assist you throughout the process.

Depending on your rental agreement and the protection plan you selected, you may be responsible for an insurance excess or deductible if the vehicle is damaged. Purchasing optional protection products may reduce or eliminate this amount. Please review your rental agreement for specific details.

No. Personal belongings left inside the rental vehicle are generally not covered under the vehicle's insurance policy. We recommend keeping valuables with you at all times and checking your personal travel insurance to determine whether it provides coverage for personal property.

Yes. We offer optional protection plans that provide additional peace of mind during your rental.

Depending on the available options, these plans may reduce your financial responsibility for vehicle damage, lower your deductible, or provide extra coverage beyond the standard insurance included with your rental. Our staff will be happy to explain the available options before you begin your journey.

We accept a variety of payment methods for your convenience, including major credit cards, debit cards (where applicable), bank transfers, and cash at selected locations. Accepted payment methods may vary depending on the rental location and booking type.

Please contact us if you have any questions before making your reservation.

Yes. Cash payments may be accepted at selected rental locations. Depending on the rental conditions, additional identification or a security deposit may be required when paying by cash. Please confirm cash payment availability with our team before your rental date.

Yes. We accept most internationally recognized credit cards, including Visa, Mastercard, American Express, and JCB, subject to verification and card issuer approval. The cardholder should normally be present when completing the rental agreement.

A security deposit may be required depending on the vehicle category, rental period, payment method, or selected protection plan. If applicable, the deposit will be held temporarily as security until the vehicle is returned in accordance with the rental agreement.

If a security deposit was collected, it will be released after the vehicle has been returned, inspected, and all outstanding charges have been settled. The processing time depends on your bank or card issuer and may take several business days before the funds become available.

Additional charges may apply depending on your rental agreement.

These may include optional equipment, additional drivers, one-way rental fees, extended rental periods, late returns, fuel charges, toll fees, parking fines, traffic violations, or cleaning charges if the vehicle requires excessive cleaning after return.

All applicable charges will be explained before your rental begins.

Yes. If you use expressways during your rental, toll charges may be calculated after the vehicle is returned. Depending on the payment method used, tolls may be collected at the time of return or charged later if an ETC card was provided.

Yes. We can provide an invoice or receipt for your rental upon request. Business customers may request invoices containing additional company information where required.

Most rentals are provided with a full fuel tank and should be returned with the same fuel level. If the vehicle is returned with less fuel than provided, a refueling charge may apply based on our current fuel rates and service fees.

Please review your rental agreement for the specific fuel policy applicable to your booking.

Please use only the fuel type specified for your rental vehicle. The correct fuel type is usually indicated on the fuel cap, inside the driver's door, or in the vehicle handbook. If you are unsure, please ask our staff before driving.

If your rental agreement requires the vehicle to be returned with a full tank and it is returned with less fuel, we will refill the vehicle and charge the applicable fuel cost together with any service fee stated in the rental agreement.

Fuel stations are widely available throughout Japan. Our staff will be happy to recommend nearby service stations close to your return location. GPS navigation systems and mobile map applications can also help you locate the nearest fuel station during your journey.

Using the incorrect fuel can cause serious damage to the vehicle. If you realize you have used the wrong fuel, do not start or continue driving the vehicle. Contact our emergency support team immediately for assistance.

Repair and recovery costs resulting from incorrect refueling may become the renter's responsibility.

Yes. ETC (Electronic Toll Collection) cards may be available upon request, subject to availability. Using an ETC card allows you to pass through expressway toll gates quickly without stopping to make cash payments.

If you use an ETC card provided by us, your toll charges will be calculated based on your actual expressway usage during the rental period. Payment is generally collected when you return the vehicle or charged later according to the terms of your rental agreement.

Yes. If your rental vehicle is equipped with an ETC card reader, you may use your own ETC card. Please remember to remove your card before returning the vehicle to avoid leaving personal property behind.

Yes. Rental vehicles may be driven on Japan's expressway network provided you comply with all traffic laws and toll payment requirements. Certain roads or restricted areas may have special regulations, so please follow all posted traffic signs and local guidance during your journey.

If you do not have an ETC card, you can still use Japan's expressways by paying tolls manually at toll booths. Depending on the location, payment may be accepted by cash, major credit cards, or other approved payment methods. Follow the signs for manual payment lanes when entering and exiting the expressway.

Yes. Child safety seats are available for rent upon request, subject to availability. We recommend reserving a child seat when making your booking to ensure it is ready for your pickup. Additional rental charges may apply.

Yes. Under Japanese traffic regulations, children under the age of six are generally required to use an appropriate child restraint system while travelling in a vehicle. Parents and guardians are responsible for ensuring that children are properly secured during the journey.

Yes. You are welcome to use your own child seat if it meets the appropriate safety standards and can be securely installed in the rental vehicle. Our staff can advise you on vehicle compatibility, but the correct installation and use of privately owned child seats remain the customer's responsibility.

You can request a child seat when making your reservation online or by contacting our customer support team. Please let us know the child's age, height, and weight so we can prepare the most suitable seat for your journey.

Yes. Booster seats are available for older children who have outgrown standard child safety seats. Please provide your child's age and size when booking so we can recommend the most appropriate option.

In Japan, vehicles are driven on the left-hand side of the road, and the steering wheel is located on the right-hand side of the vehicle. Drivers should pay extra attention when turning at intersections or entering roads if they are unfamiliar with left-side driving.

Speed limits vary depending on the type of road. As a general guide, urban roads are usually limited to 40–60 km/h, while expressways generally have speed limits between 80 and 100 km/h, depending on local regulations. Always obey posted speed limit signs.

Yes. Japanese law requires both drivers and passengers to wear seat belts while the vehicle is in motion. This applies to front and rear seat occupants whenever seat belts are provided.

No. Using a handheld mobile phone while driving is prohibited unless you are using a legally permitted hands-free system. Distracted driving may result in fines, penalty points, or more serious legal consequences if an accident occurs.

Winter tires are strongly recommended—and may be essential—when travelling in areas affected by snow or icy road conditions. Some mountain roads may also require snow chains during severe winter weather. Please check local road conditions before travelling during the winter season.

Japan offers various parking options, including public parking lots, coin-operated parking facilities, and private parking areas. Many parking facilities use automatic ticket or barrier systems. Always park only in designated parking spaces and pay any applicable parking fees before leaving.

Although many road signs include English translations, it is helpful to become familiar with common Japanese traffic signs, including stop signs, speed limits, one-way streets, no parking zones, pedestrian crossings, and expressway guidance signs.

Following local traffic signs and road markings is essential for safe driving.

No. Most expressways in Japan are toll roads. Drivers can pay tolls manually or use an ETC (Electronic Toll Collection) card for quicker access through toll gates. Toll charges vary depending on the distance travelled and the route used.

If you receive a traffic violation notice, follow the instructions provided by the police or local authorities. You are responsible for any fines or penalties incurred during your rental period. Please inform us if the incident affects the rental vehicle or your ability to continue driving.

In the event of an emergency in Japan:

• 110 – Police
• 119 – Fire Department and Ambulance If you are involved in an accident or experience a breakdown, please contact the appropriate emergency service first if necessary, then notify our customer support team so we can provide further assistance.

Your safety and the safety of others should always be your first priority. If anyone is injured, call emergency services immediately. Move the vehicle to a safe location if possible, report the accident to the police, and contact our customer support team as soon as possible.

Please do not leave the scene until the appropriate authorities have completed their procedures. Our team will guide you through the next steps, including insurance and vehicle arrangements.

If there are injuries or an immediate danger, contact the emergency services first by calling the appropriate emergency number. Once everyone is safe and the police have been notified if required, contact our customer support or emergency assistance team immediately.

Prompt reporting allows us to assist you quickly and process your insurance claim efficiently.

If the vehicle experiences a mechanical problem, safely pull over to a secure location and switch on your hazard lights. Contact our roadside assistance or customer support team immediately. Do not attempt to repair the vehicle yourself unless instructed to do so.

We will arrange the appropriate assistance and advise you on the next steps.

Yes. We provide emergency roadside assistance to help customers during unexpected situations such as mechanical breakdowns or other eligible roadside incidents. If you require assistance outside normal business hours, please use the emergency contact number provided with your rental documents.

If the keys are accidentally locked inside the vehicle, please contact our customer support team immediately. We will arrange assistance to help you regain access to the vehicle as quickly as possible. Additional service charges may apply depending on the circumstances and location.

If you believe the vehicle has been stolen, contact the police immediately and obtain an official police report. After reporting the incident to the authorities, notify our customer support team without delay.

We will assist you with the required procedures and advise you regarding insurance coverage and documentation.

If the vehicle key is lost, please contact us as soon as possible. We will arrange a replacement key or alternative solution where available. Depending on the vehicle and circumstances, charges for replacement keys, programming, towing, or locksmith services may apply.

Yes. We offer flexible rental periods, including weekly rentals for customers who require a vehicle for an extended stay, business trip, or holiday. Weekly rentals may provide better value compared with daily rental rates.

Yes. We offer monthly and long-term rental plans for both individuals and businesses. Long-term rentals are ideal for extended travel, temporary transportation needs, corporate use, or relocation within Japan.

Yes. Special rates may be available for weekly, monthly, and long-term rentals. The exact discount depends on the rental period, vehicle category, and seasonal availability. Please contact us for a personalized quotation based on your rental requirements.

Yes. If you need the vehicle for a longer period than originally booked, please contact us before your scheduled return date. Extensions are subject to vehicle availability and approval. Additional rental charges will apply based on the extended rental period.

Yes. Portable Wi-Fi devices may be available for rent, allowing you to stay connected while travelling throughout Japan. Availability varies by location, so we recommend requesting a Wi-Fi device when making your reservation.

Yes. Phone holders may be available for selected vehicles or upon request. They provide a convenient and safer way to use navigation applications while keeping both hands on the steering wheel. Availability may vary by branch.

Yes. Snow chains are available upon request for travel to regions where heavy snowfall or icy road conditions are expected. We recommend requesting snow chains in advance during the winter season to ensure availability.

Roof racks may be available for selected vehicle models. If you plan to transport luggage, sports equipment, or other oversized items, please contact us before booking so we can recommend a suitable vehicle and confirm equipment availability.

Some vehicles are equipped with dashboard cameras for safety and security purposes. Features vary depending on the vehicle category and model. If a dash camera is important for your trip, please let us know when making your reservation.

Yes. Depending on availability, we offer a range of optional accessories to enhance your journey. These may include child seats, booster seats, portable Wi-Fi devices, ETC cards, snow chains, roof racks, phone holders, and other travel accessories.

Please request any additional equipment when booking so we can prepare everything before your arrival.

To maintain a clean and comfortable environment for all customers, most of our rental vehicles are designated as non-smoking. Smoking, including the use of electronic cigarettes or heated tobacco products where prohibited, is not permitted inside the vehicle.

If a vehicle is returned with evidence of smoking, such as odors, ash, or burns, additional cleaning or repair charges may apply.

Pets are welcome in selected vehicles, provided they are transported safely in an appropriate pet carrier or travel crate. Customers are responsible for ensuring their pets do not damage or excessively dirty the vehicle.

Additional cleaning or repair charges may apply if the vehicle requires special cleaning after the rental. Please inform us in advance if you plan to travel with a pet.

No. Our rental vehicles may only be driven within Japan. Exporting or transporting a rental vehicle outside the country by ferry or any other means is strictly prohibited under the rental agreement and insurance policy.

Towing a trailer or any other vehicle is generally not permitted unless prior written approval has been granted and the rental vehicle is specifically designed and insured for towing. Please contact us before your rental if you require this type of service.

Some vehicles may be used for approved business or commercial activities, depending on the rental agreement and vehicle category. However, the vehicle may not be used for illegal activities, driver training, racing, ride-sharing services, or any purpose prohibited by law or our rental terms.

Please contact us if you require a vehicle for business use.

We kindly ask customers to return the vehicle in reasonably clean condition. If the vehicle requires excessive cleaning due to mud, sand, stains, pet hair, strong odors, food waste, or other unusual contamination, additional cleaning charges may apply.

Damage caused by improper use may also result in repair costs.

Yes. We reserve the right to decline or cancel a reservation if the renter does not meet the legal driving requirements, fails to present the required documents, provides false or misleading information, appears to be under the influence of alcohol or drugs, or does not comply with our rental policies.

These measures help ensure the safety of all customers and protect our vehicles.

Yes. We provide corporate rental accounts for businesses that require vehicles on a regular basis. Corporate customers can enjoy a simplified booking process, dedicated account support, and flexible rental solutions tailored to their operational needs.

Yes. Approved corporate customers may be eligible for monthly invoicing instead of paying for each rental individually. Billing arrangements are subject to account approval and our corporate rental terms.

Yes. We offer fleet rental services for companies, government organizations, event organizers, and other groups requiring multiple vehicles. Our fleet includes passenger cars, vans, commercial vehicles, and other transportation solutions to meet various business requirements.

Yes. Businesses with regular rental requirements or long-term rental agreements may qualify for special corporate pricing. Discounts vary depending on rental frequency, vehicle category, rental duration, and the number of vehicles required.

Yes. We can accommodate reservations for multiple vehicles, subject to fleet availability. Whether you require several cars for a corporate event, business project, or group travel, our team will work with you to arrange the most suitable transportation solution.

Our customer support team can be reached by telephone, email, WhatsApp, or through the contact form on our website. We are committed to responding promptly and assisting you with reservations, rental inquiries, vehicle information, and travel-related questions.

Yes. Our team provides English-speaking customer support to assist international visitors travelling in Japan. Depending on availability, assistance may also be offered in additional languages to help make your rental experience as smooth as possible.

Yes. For your convenience, you may contact us through WhatsApp for general inquiries, reservation requests, booking updates, and customer support. Our WhatsApp contact information is available on our website.

We value every customer's feedback and continuously strive to improve our services. If you would like to share your experience, submit a suggestion, or make a complaint, please contact us by email, telephone, WhatsApp, or through the contact us form on our website.

Our customer service team will review your inquiry carefully and respond as quickly as possible.